Hyghsoft Narrow down the problem
Two steps: pick the area, read the symptom. Below it you get the usual cause and the link to the full guide.
Step 2 of 2Start over
What exactly happens?
Area: Booking and contract
1
I cannot create a bookingThe wizard needs an existing customer and an existing vehicle, and your account needs the bookings.create permission.Open the guide: Create a booking
2
The period collides with another bookingFind available vehicles shows every vehicle that is still free in the same period.Open the guide: Find available vehicles
3
The customer wants to keep the car for longerAn extension creates an additional contract that recalculates price and kilometres for the new period.Open the guide: Extend a booking
4
There is no rental contract yetThe contract is generated from the booking as a PDF and can be signed on the spot.Open the guide: Create a rental contract
5
A vehicle needs to be blocked without a customerWorkshop, inspection, cleaning or own use go in as a blocker, not as a booking.Open the guide: Create a blocker
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What exactly happens?
Area: Deposit, payment and invoice
1
The deposit has not been returnedThe deposit is released when it is settled. If you keep part of it, the retention declaration belongs with it.Open the guide: Manage the deposit
2
The paid amount is wrongFull, partial and over-payments are recorded on the booking; what is left open moves to the debt ledger.Open the guide: Record a payment
3
The customer did not receive an invoiceThe invoice is generated from the booking and can be downloaded or sent directly.Open the guide: Create an invoice
4
The customer is not payingOpen items sit in the debt ledger; reminders run from there with stage, fee and a new deadline.Open the guide: Send reminders
5
An offence should result in a penaltyContractual penalties are recorded, sent and, if needed, moved to the debt ledger.Open the guide: Contractual penalties
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What exactly happens?
Area: Vehicle and telematics
1
No position is coming in from the vehicleWithout a connected telematics device there is neither position nor trips. The device ID is stored on the vehicle.Open the guide: Set up telematics
2
Trips or the purpose are missing in the logbookTrips can be filtered, assigned a type and assigned to a driver.Open the guide: Keep the logbook
3
The price in the booking is wrongThe suggestion comes from the vehicle prices: daily rates, included kilometres and extra packages.Open the guide: Prices and packages
4
A vehicle was sold and should be removedTake it out of the active fleet instead of deleting it, so bookings and contracts stay intact.Open the guide: Edit a vehicle
5
Unusual driving should be flaggedDriver events work with presets and your own detections, for example a cold engine at high revs.Open the guide: Driver events
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What exactly happens?
Area: Access, permissions and modules
1
A button or an action is missingEvery action sits behind a permission. Without it the button is not there. The owner always has every permission.Open the guide: Permissions and roles
2
A whole area is missing, even for the ownerThen the module is switched off. Modules apply to the whole company, including the owner.Open the guide: Manage modules
3
A new employee needs accessThe invitation goes out by email and everyone sets their own password.Open the guide: Invite employees
4
Company details are missing from the contractCompany, address, register and bank details live in the company data.Open the guide: Maintain company data
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What exactly happens?
Area: Customer and documents
1
The customer should enter their own detailsA form link or QR code is enough: the customer fills it in and you only check it.Open the guide: Add a customer by link
2
ID or driving licence are missingDocument photos are stored on the customer record and can be used for the contract.Open the guide: ID and driving licence
3
I am unsure about a prospective customerThe blacklist query matches the person against the reports of every connected rental company.Open the guide: Check a customer against the blacklist
4
A customer caused troubleBlocking applies to your own company first. Only a shared HyghCheck entry warns the others as well.Open the guide: Block a customer and add them to the blacklist